Café com Conforto com Equipe Multidisciplinar: Percepção dos Usuários e Familiares em Cuidados Paliativos

Abstract

Objective: To identify the perceptions of patients with heart disease and their families/caregivers regarding palliative care. Method: A qualitative action-research study was conducted at a public referral cardiology institution in São Paulo, Brazil, between May and June 2025. Participants included patients, family members, and caregivers. The intervention involved the creation of a welcoming space and an educational activity entitled "Coffee with Comfort," designed to promote humanization and user participation. Data were collected through a structured questionnaire and analyzed using thematic analysis. Results: Patients associated palliative care with comprehensive and humanized care, as well as with the prolongation of life with quality. Family members emphasized aspects related to quality of life and end-of-life care. Participation in the educational activity resulted in reported satisfaction, increased knowledge, and the exchange of experiences, in addition to fostering positive emotional responses. Conclusion: The intervention expanded participants' understanding of palliative care, strengthened the role of family