Reception and Organization of the Work Process in a Primary Care Unit in Caucaia - CE

Abstract

Objective: The objective was to systematize the experience of implementing welcoming as a strategy for organizing the work process, in a Primary Care Unit in the municipality of Caucaia - CE. Method: This is a descriptive, qualitative study, carried out from July to August 2018. Records, reports, presentations and minutes of meetings on the progress of the implementation process were used as a data collection instrument. reception in the unit. Results: For the welcoming implementation process, meetings were held coordinated by permanent health education, the health district coordinator and unit manager, where the professionals proposed the best way to reorganize the work process to meet the needs of the community. Conclusion: It was noticed, from the implementation of this service, that the reception provided significant changes in the relationship between the health team and users, as well as made it possible to reorganize the flow of care within the unit.